Remote Support
Have your computer repaired at your convenience. Purple Pine's Powerful remote support tool is more than just remote assistance, it is having a virtual technician sitting at your PC.
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Flexible scheduling
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No technician needed on site
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You control the connection
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No software left on your computer after session
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Schedule your appointment securely online - or call us
While there are instances were physical possession of the computer is required; hardware upgrades or repairs of course are one example, any task that can be performed on-site, can also be performed remotely.
Just a few examples of what can be done remotely
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install and configure software properly
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install and configure printer drivers
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remove viruses and malware
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Show you how to perform a task on your PC
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configure online accounts and email clients
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any task that can be performed in front of a working PC!
What do I need to make this work for me?
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A broadband connection (DSL or Cable)
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Your computer has to start up Windows and have internet access
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download or run our remote support tool
I see that you are located in Michigan, do I have to live close to you?
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Absolutely Not! Your location does not matter. Purple Pine has serviced Computers remotely in other states and other Countries, You just need an internet connection.
Do I have to configure anything on my computer or network?
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No, all you need to do is run our remote support tool from this page, or download the tool to your desktop and double click on the icon.
How Long does it take?
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This depends on what you want done, our billing starts in increments as small as 15 minutes for quick help tasks.
Is it safe?
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Yes, a secure encrypted connection is established
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You control the connection, you can disconnect at any time.
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When the session is terminated, All remote support files are automatically removed from your computer, to initiate a new session, you must run the remote support tool again.
Download Purple Pine remote support tool
